Internal comments

While working on an event or a request, internal comments allow you to communicate about the event and clarify details with your team. Comments can include attachments. You'll receive a notification when comments are added to your events.

See also: For additional ways to collaborate with your team, see Collaboration tools.

Add an internal comment

With internal comments, you can communicate with your team, including admins, supervisors, team leads, and other team members, about an event.

  1. From the event details screen, click the comments button.
    The comments area displays.
  2. Select Internal comments.
  3. In Write a comment, enter the text you want to send. You can also:
    • Mention other users to notify them about the comment. If you mention a user who doesn’t have access to the event, you'll be prompted to invite them or send a request to the event owner to invite them.
    • Attach files with additional information.
  4. Click the Send button to add the comment to the event.

Edit a comment

To edit one of your comments:

  1. Hover over the comment and click the Edit button.
  2. Edit the comment or attachment.
  3. Click Save.

Delete a comment

To delete one of your comments:

  1. Hover over the comment and click the Delete button.
    A confirmation message displays.
  2. Click Delete.

Comment notifications

When an internal comment is added to your event or a shared event, by default you will be alerted in the following ways:

  • On the Notifications menu, you will receive a notification.
  • From the event, the comments button displays an alert.

Subscribe / Unsubscribe from notifications for an event

To toggle on or off emails and notifications for internal comments on an event, open the event and then click the Subscribe / Unsubscribe from notifications button in the Comments area.